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BBB Torch Awards: On-Site Tech Support



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Not every IT consulting firm has an official set of core values. But as its Torch Award from the Better Business Bureau shows, On-Site Tech Support is a step above its competitors.

“Our values define the character of our company,” says company president Scott Smeltzer. “These simple but powerful values guide our decision-making as well as our interactions with our clients and each other.”

“We’re a Managed Service Provider,” Smeltzer says. “We look at a client’s entire IT function—all their services, network hardware, computers, the whole deal. Then we estimate what it’s going to cost each month for unlimited support. Whether you use one hour or a hundred, the price is the same.”

For their clients, On-Site Tech Support provides unlimited proactive and reactive support for desktops, servers, and network equipment; remote monitoring and maintenance; backup and disaster recovery, including off-site replication; and virus protection, and all for about half the cost of an in-house IT staff. “We specialize in serving small and midsized companies in a wide range of industries, including financial services, franchises, legal, and healthcare,” Smeltzer says. “We have extensive experience in meeting their unique needs.”

In addition, On-Site Tech Support provides monthly report cards, and third-party vendor management and acts as a Virtual CIO.

We do IT!


616 Stevens Ave Ste B, Solana Beach, CA 92075 | 619.717.8070 | on-sitetechsupport.com

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