Edit ModuleShow Tags

Civility at Work how Civility Increases Retention, Engagement and Profitability


Nov 14, 2017
10:00 AM until 11:00 AM


The TrainHR webinar is approved by HRCI and SHRM Recertification Provider. Overview: After the session, participants will Have an understanding of how civility can build trust and build your bottom line Be able to use 3 key ingredients to embed civility into their work and life to communicate more effectively, build trust and encourage respect Be able to implement 5 best practices for fostering civility with your clients, community and in general Take-away sources and resources you can use immediately to build civility into your business Why should you Attend: Lateness, bullying, complacency, theft, gossiping, low service standards, dishonesty, poor quality, sloppy dress, cell phone interruptions the list of rude behaviours experienced in the workplace is endless. Left unchecked, incivility is like a virus that infects our workplaces. This interesting and relevant workshop assesses your current workplace situation, and offers solutions for stopping the incivility virus from spreading in your workplace. After completing the Organizational Civility Scale, participants will engage in discussions and solutions-oriented activities towards: Understanding what civility is exactly, and learning why they should care about it? Identifying symptoms of viral rudeness in their workplaces Recognizing if/how they as individuals contribute to a toxic workplace Adopting behaviours that foster civility in the workplace Do you need this workshop? Take the quick self-assessment below if you check off at least 3 symptoms incivility may be an issue in your workplace. Persistent miscommunication; nonresponsive employees, misunderstandings, arguments, withholding of information, lack of effective internal and external communication strategies Diminished employee morale; negative attitudes, lack of energy, poor engagement, lowered corporate confidence and measureable lack of accountability Decreasing productivity; lateness, laziness, reduced quality and quantity of output,diminishing collaborative effort Increased customer service complaints visible decrease in product and/or service standards Growing gap in alignment between corporate goals and leaderships abilities lack of integrity and ethics Inability for organization at one or more levels to adapt effectively to change Growing cultural and communication barriers with/among employees and customers Increased difficulty recruiting and hiring competent personnel Inability to build and maintain capacity Difficulty identifying and/or practicing core corporate values Areas Covered in the Session: Defining civility the cost as well as the consequences of incivility Understanding the 3 main reasons people are not civil even when they know the risks Best practices for fostering civility with your clients, coworkers and others Who Will Benefit: Human Resources Business Owners Managers Consultants Instructor: Lew Bayer A commitment to choosing civility and striving daily to practice what she preaches has made Lew Bayer an internationally recognized leader in her industry. For the past 14 years, Lew has lead the team at Civility Experts Worldwide- now 33 affiliates strong with representation in 12 countries- and earned the title of Canada’s leading expert on civility in the workplace. Event link : http://www.trainhr.com/control/w_product/~product_id=701677LIVE/~?channel=sandiegomagazine_november_2017_SEO Contact Details: NetZealous LLC, DBA TrainHR Phone: +1-800-385-1627 Email: support@trainhr.com




View map Online Event
Online Event
Fremont, CA

Additional Information


NetZealous LLC, DBA TrainHR



Contact name

Event Manager

Contact email


We make every effort to ensure the accuracy of this information. However, you should always call ahead to confirm dates, times, location, and other information.

Edit ModuleShow Tags
Edit ModuleShow Tags

Most Popular

  1. Vote Now for San Diego's Best Restaurants 2018
    From burritos to bottomless mimosas, you choose San Diego’s best eats and drinks in 90 categories
  2. Personal Stories are on Display at the Museum of Man's 'PostSecret'
    Frank Warren collects deep, dark secrets for this community arts project
  3. The Best of North County 2018
    Our annual list of what we’re loving above the 56, from bites and brews to shopping, wellness, and arts and kids’ activities galore
  4. 31 Best Places to Live in San Diego
    Five local homeowners share their advice, tips, and tricks on how they sealed the deal
  5. Has Anything Really Changed Since Ballast Point Sold to Constellation?
    More than two years after the acquisition, misinformation and misunderstanding still abound
  6. Green Rush: Inside San Diego's Emerging Cannabis Industry
    Marijuana's legal. How did it go from evil death drug to medical miracle and billion-dollar industry?
Edit ModuleShow Tags
Edit ModuleShow Tags